What was the problem?
Loan officers reviewed applications across three disconnected tools, slowing approvals.
- Applicant documents, bank statements and the internal risk sheet lived in three systems with no shared identifier.
- Scoring rules existed as a spreadsheet formula that one analyst maintained, so nobody could say which version had been applied to a past decision.
- Approvals were recorded as a status change with no record of what the officer had seen at the time.
- Re-running a score after a policy change silently rewrote history, which made any dispute impossible to reconstruct.




