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Apoliums
Laptop on an office desk showing a dense monitoring dashboard of workflow activity

Services / AI Automation

AI automation company

Apoliums builds agents and workflows that take a repeating task off your team entirely — triage, quoting, reconciliation, reporting — running inside the systems you already use.

Every workflow ships with the boundary written down first: what it decides alone, what it drafts for a person to approve, and what it must escalate. Anything that spends money or sends an external message stays behind approval until the numbers say otherwise, and every run is logged with its inputs so a wrong result can be traced rather than argued about.

First workflow
3 to 6 weeks to shadow run
Default posture
Propose, then human approves
Every action
Logged, replayable, reversible

What we automate

What kind of work does Apoliums automate?

Each of these is defined by the task it removes and the systems it touches, not by the model doing the reading.

Inbox, ticket and lead triage

Incoming mail, support tickets and enquiry forms read, classified, enriched and routed to the right owner with a draft reply attached — before anyone opens the queue.

  • Classification against your own categories, not generic labels
  • Duplicate and existing-customer detection before a record is created
  • Draft replies queued for a person to send, edit or discard

Agents that finish a whole task

A multi-step job handed over end to end: gather the inputs, apply the rules, write the result into your systems, and escalate the cases the rules do not cover.

  • Explicit tool list — the agent can only do what it was given
  • Every run is a durable job that survives a restart mid-task
  • Anything outside the defined boundary stops and asks

CRM, email and document workflows

The clerical layer around your sales and operations work: quotes assembled from a price list, contracts and invoices read into fields, records kept current without anyone retyping them.

  • Quote and proposal drafting from your own pricing rules
  • Invoice, PO and contract fields extracted into your records
  • CRM hygiene — deduplication, enrichment, stage updates

Back-office reconciliation and reporting

Two systems that disagree, checked line by line on a schedule. Matches are closed automatically, differences are listed with the evidence, and the report lands before the meeting rather than during it.

  • Payments, statements and ledgers matched on your own rules
  • Unmatched items queued with both sides shown side by side
  • Scheduled reports built from live data, not a stale export

Integration with the systems you already run

Automation lives where the work already happens. We connect to your CRM, accounting, helpdesk and mail through their APIs, and drive the ones without an API through a service account the way a person would.

  • Credentials scoped per workflow, never a shared admin login
  • Rate limits, retries and partial failure handled per system
  • Writes are idempotent, so a retry cannot double-post

Human-in-the-loop approval

Anything that spends money, sends an external message or changes a customer record can require a person to approve it. The approval queue is part of the build, not a promise made after launch.

  • Approval thresholds set per action and per amount
  • One screen showing the proposed action and what triggered it
  • Rejections captured as training data for the next revision

How we work

How does an automation earn the right to run unsupervised?

Nothing runs unsupervised on day one. The system proves itself against a person doing the same work, then approval steps come off where the evidence supports it.

  1. Step 01 / 05

    Watch the task as it runs today

    We sit with the person doing the work and record the real path — the systems opened, the judgement calls, the exceptions. Automating a described process rather than an observed one is how automation projects fail.

    Observed task map

  2. Step 02 / 05

    Draw the autonomy boundary

    Before any code, we write down what the system decides alone, what it drafts for approval, and what it must refuse and escalate. That document is agreed by the team who owns the work, not just by us.

    Signed decision and escalation rules

  3. Step 03 / 05

    Build and run it in shadow

    The workflow runs against real inputs while a person still does the job. Its output is compared with theirs, case by case, until the disagreements are understood rather than averaged away.

    Shadow-run comparison

  4. Step 04 / 05

    Go live with approvals on

    The first live version proposes and a person confirms. Every action is logged with its inputs and its reason, so a bad output can be traced to the step that produced it instead of blamed on the model.

    Live workflow, approval gated

  5. Step 05 / 05

    Widen autonomy on evidence

    Approval steps come off one action at a time, and only where the approval rate has been consistently high for that action. Volume, cost per run and escalation rate stay on a dashboard your team reads.

    Autonomy review and dashboard

Technologies

What does Apoliums build automations with?

The integration list is set by what you already run. This is the tooling we bring to it.

01

Agents and models

Tool use and structured output matter more here than raw model size.

05 components

  • 01Claude API
  • 02OpenAI API
  • 03Tool and function calling
  • 04MCP servers
  • 05Local models

02

Orchestration

Long-running work belongs in a durable queue, not a cron script.

06 components

  • 01Temporal
  • 02BullMQ
  • 03Celery
  • 04n8n
  • 05Webhooks
  • 06Scheduled jobs

03

Business systems

We integrate with what you run rather than asking you to migrate.

07 components

  • 01HubSpot
  • 02Zoho
  • 03Salesforce
  • 04Gmail and Microsoft Graph
  • 05Slack
  • 06Stripe
  • 07Google Sheets

04

Audit and control

Every run is replayable and every action is attributable.

05 components

  • 01Per-run action logs
  • 02Approval queues
  • 03Langfuse
  • 04Idempotency keys
  • 05Scoped service credentials

Questions

AI automation, answered.

What does an AI automation company actually deliver?

A working system that removes a specific repeating task from a specific team, plus the controls around it. Apoliums delivers the workflow itself, the integrations into your CRM, mail and accounting systems, the approval screens a person uses, and the log that shows what ran and why.

The deliverable is measured against the task it replaced — how many cases it handled without a person, how many it escalated, and what it cost per run. A demo that works on a prepared example is not the deliverable.

What is the difference between an AI agent and a normal automation?

A normal automation follows a fixed path: if this field changes, do that. An AI agent decides the path — it reads unstructured input, chooses which tools to call and in what order, and can handle cases nobody wrote a rule for. Apoliums builds both, and uses the agent only where the variation genuinely needs one.

Rules are cheaper, faster and easier to debug. Where a task is already deterministic we build it deterministically and put the model only on the parts that need reading or judgement.

Which tasks are worth automating first?

High-volume, low-variation work with a clear right answer — triage, data entry between systems, reconciliation, recurring reports, first-draft replies. Apoliums looks for a task that happens daily, takes a person under fifteen minutes each time, and has examples of it done correctly.

Tasks that are rare, high-stakes and hard to reverse are the worst starting point, whatever their cost. They are automated later, with an approval step, once the team trusts the system on ordinary work.

What happens when the agent gets something wrong?

It is caught by a control that exists before launch. Actions with consequences sit behind human approval, outputs are validated against a schema before they are written anywhere, and every run keeps the inputs and the reasoning so a wrong result can be replayed and corrected.

Writes are idempotent and reversible where the target system allows it, so a re-run does not duplicate a record and an incorrect action can be undone without a manual clean-up across three systems.

Will this work with the software we already use?

In almost all cases, yes. Apoliums connects through documented APIs where they exist, and where a system has none — an older ERP, a portal, a desktop tool — we drive it through a scoped service account or an export path instead. The audit for this happens during scoping, before anything is quoted.

Systems without an API are called out early as the slower part of the integration, because that is where estimates go wrong when it is discovered mid-build.

How long does an AI automation project take?

A first workflow from Apoliums typically reaches shadow running in three to six weeks and live with approvals shortly after. Additional workflows on the same integrations are faster, because the connections, credentials and logging are already built.

The schedule is driven by access more than by engineering. Getting credentials, sandbox accounts and sample data from the systems involved is the step that most often decides the date.

Engineers reviewing deployment and monitoring dashboards on a wall of screens

Next step

Name the task your team repeats every day.

Apoliums will tell you whether it can be automated, which part still needs a person, and what it will cost per run — before either of us commits to a build.

Studio
Indore, Madhya Pradesh
Reply time
One working day